In episode two of Manage with Confidence, psychologist Caroline “Caz” Katz discusses the nuances of feedback. The episode emphasizes the importance of relationships in delivering effective feedback, distinguishing between low-stakes task feedback and high-stakes personal feedback, which can deeply impact self-esteem. Katz introduces the concept of ‘unthought knowns’, highlighting how subconscious knowledge affects feedback reactions. She stresses the necessity of active listening and external input for self-awareness, underscoring that personal understanding requires feedback from others to achieve alignment.
