I remember one of the toughest workplace conflict cases I ever worked on. It was a project team made of members from four different organisations.
Tag: Relationships
How to transform feedback conversations into breakthrough moments [Podcast summary]
In episode two of Manage with Confidence, psychologist Caroline “Caz” Katz discusses the nuances of feedback. The episode emphasizes the importance of relationships in delivering effective feedback, distinguishing between low-stakes task feedback and high-stakes personal feedback, which can deeply impact self-esteem. Katz introduces the concept of ‘unthought knowns’, highlighting how subconscious knowledge affects feedback reactions. She stresses the necessity of active listening and external input for self-awareness, underscoring that personal understanding requires feedback from others to achieve alignment.
Building better workplace relationships: 5 things to focus on
Wherever you work, it’s highly likely you’ll be working with other people. If you manage people, your impact on others will be greater, making relationship
18 books you should read if you manage people
Maybe you’ve just stepped into your first people management role. Or maybe you’ve managed people for a long time. Wherever you are in your management
How to regulate emotions: 3 strategies that will help
Note – this article is not a replacement for therapy or other psychological support. If you are struggling with your mental health please speak to
How to have a good annual performance appraisal discussion
It’s May 2025, as I write this, and it’s that time of year again when the annual performance appraisal/review discussions takes place in organisations around