In episode four of the podcast “Manage with Confidence,” host Dr. Hayley Lewis interviews organizational psychologist Liane Davey, focusing on her book “The Good Fight.” The episode explores productive versus unproductive conflict, using metaphors like yoga stretching and tooth flossing to illustrate the importance of managing conflict as a habit. Key insights include techniques for de-escalation, such as understanding each person’s stakes and avoiding the pitfalls of the Devil’s Advocate approach. The discussion offers valuable coaching questions for navigating workplace challenges.
