3 minute read We’ve heard lots in recent years about servant leadership, which has its roots firmly in the military. Then there’s the traditional, yet
Tag: Emotional intelligence
How empathy can improve the impact of feedback
5 minute read When I mediate teams in conflict, or help a manager improve their team’s performance, one of the things I most often find
How to manage people who are hard to manage
4 minute read Have you ever lost sleep at night because you’re having a difficult time at work with a member of staff? It’s not
3 essential things you need to help you ace a difficult conversation
2 minute read I work with a lot of managers who want advice and support around having a difficult conversation. In this post, I’ll share with you
How can EQ help organisations succeed?
4 minute read It’s been interesting watching the Twitter feed of the CIPD Future of Work conference today. In particular, the message that the ability
What your employees think of you can impact the bottom line
Having a high-performing organisation is something all leaders want. In this post, we explore new research and the implications for leadership.