“If we want to say something in a way that others will hear, we have to think about them, about their values and their frames
Tag: Communication
How to handle change positively
In their book, Why change doesn’t work, Harvey Robbins and Michael Finley outline seven ‘rules’ we need to remember if we want change to be
3 tips to help you have a good feedback conversation
I was talking to a friend the other day about how my work seems to come in themes. A few years ago, much of my
3 essentials you need to focus on if you want a resilient team
3 minute read If you lead a team then I would hazard a guess that you and your team have weathered an emergency, crisis or
The psychology of simple and why it should matter to managers
3 minute read Around half my time is spent working with managers, either individually or with teams. My job is to help them think a
5 tips to help you build better relationships with your clients and customers
4 minute read According to the song, ‘Money makes the world go round’ but I don’t think that’s necessarily true. Relationships are a far stronger